Refund policy
Return Period
Standard Returns: Items can be returned immediately if the product has been damaged during transit.
Condition of Returned Items
Items must be returned in their original condition. This means the product must be in the same condition you received it, and in its original packaging with all tags and labels attached.
Return Process
To initiate a return, please follow these steps:
- Call +61 497 548 310 to start the return process.
- You will receive instructions on how to send back your item.
- Pack the item securely in the original packaging that came with the item.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and we will credit the amount to your original method of payment.
Exchanges
If you have a change of mind with an item you received, you will not be able to exchange this item for another item.