Refund policy

Domestic Shipping
All shipping costs within Australia are calculated at checkout. Delivery within Australia typically takes 3-7 business days after dispatch.

International Shipping
If you’re outside Australia and would like to buy an artwork, please email info@edwardjackhumphrey.com with the name of the artwork and your country and postcode. Edward will send you an accurate shipping quote, and once the details are agreed, an invoice will be sent so you can complete your purchase.

Order Processing Time
Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Tracking Your Order
Once your order is dispatched, you will receive a shipment confirmation email with a tracking number. You can use this number to track your order’s progress.

Lost or Damaged Items
In the rare event that your order is lost or damaged during shipment, please email info@edwardjackhumphrey.com within 7 days of the delivery date (or expected delivery date) with your order number and, for damage, clear photos of the artwork and packaging. Edward will work with the carrier to resolve the issue as quickly as possible.